Arbitration Agreement

You and Vava Van Holdings LLC agree that any dispute between us will be resolved by binding individual arbitration rather than in court, except as set out in the small-claims and injunctive-relief sections below.

This agreement is governed by the Federal Arbitration Act. An arbitrator, not a judge or jury, decides the dispute, and the award may be entered as a judgment in any court with jurisdiction.

Every claim arising out of or relating to your use of our vehicles, our websites or our application: billing disputes, damage assessments, deposit and refund disagreements, personal injury claims, advertising and privacy claims, and claims about the validity of this agreement itself.

It applies to claims that arose before this agreement was published and to claims that arise after your last reservation ends. It binds our affiliates, our host partners acting through us, and anyone claiming through you.

Before starting arbitration, send a written notice of dispute to Vava Van Holdings LLC, Attn: Legal, 2001 Ross Avenue, Suite 700, Dallas, TX 75201, or to [email protected]. Describe the claim, the reservation it concerns and the relief you want.

Neither side may begin arbitration for sixty days after that notice. Most disputes close in this window, and the limitations period is paused while it runs.

You may reject this arbitration agreement entirely. Send written notice within thirty days of first accepting these terms, stating your full name, the email address on your account and a clear statement that you decline the arbitration agreement.

Post it to Vava Van Holdings LLC, Attn: Arbitration Opt-Out, 2001 Ross Avenue, Suite 700, Dallas, TX 75201, or email [email protected] with "arbitration opt-out" in the subject line.

Opting out has no effect on your reservation, your pricing or any other part of your relationship with us. It simply means disputes go to court instead. Opting out of this agreement does not affect any arbitration agreement you accepted for a prior reservation.

Arbitration is one claimant against one company. You and we each waive any right to bring or participate in a class action, collective action, consolidated action or private attorney general action, and the arbitrator has no authority to hear one.

If a court decides this waiver is unenforceable for a particular claim, that claim leaves arbitration and proceeds in court. Every other claim stays in arbitration.

Either of us may take an individual dispute to small claims court instead of arbitration, provided the claim stays in that court, stays individual, and falls within that court jurisdictional limit.

Choosing small claims for one dispute does not waive this agreement for any other dispute.

Either of us may ask a court for temporary injunctive relief to stop the unauthorised use of a vehicle, the misuse of confidential information or the infringement of intellectual property, without waiving any part of this agreement. The underlying dispute still goes to arbitration.

Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules, or its Commercial Rules where the claimant is a business partner rather than a consumer. The rules are published at adr.org.

One arbitrator hears the case. Claims under $25,000 are decided on documents alone unless the arbitrator calls a hearing. Larger claims may be heard by telephone, video or in person.

For consumer claims under $75,000 we pay the AAA filing, administration and arbitrator fees, less the filing fee you would have paid to start the same case in court. For larger claims, fees follow the AAA rules.

Each side pays its own legal costs unless a statute or the arbitrator award provides otherwise. If the arbitrator finds a claim was frivolous or brought for an improper purpose, the AAA rules on cost allocation apply.

Any in-person hearing takes place in Dallas County, Texas, or in the county where you live, whichever you choose. Texas law governs the substance of the dispute, without regard to its conflict-of-laws rules.

The arbitrator may award any relief a court could award on an individual claim, including statutory damages and attorney fees where a statute provides for them, and is bound by these terms. The award is final and binding, and judicial review is limited to the narrow grounds in the Federal Arbitration Act.

Neither side will publicise the existence or the outcome of an arbitration, except as required by law, by a regulator or to enforce the award.

If any part of this agreement other than the class action waiver is held unenforceable, that part is severed and the rest continues in force. If the class action waiver is held unenforceable in full, this entire arbitration agreement is void for the claim in question.

This agreement survives the end of your reservation, the closure of your account and any termination of our relationship.